Terms & Conditions

Overview

These terms apply to all work carried out by Origin Heating Ltd. By booking work with us, you agree to these terms.

Quotes and pricing

All quotes are provided free of charge and are valid for 30 days unless otherwise stated. Quoted prices are fixed and will not change unless the scope of work changes, which will be discussed and agreed with you before proceeding.

Payment

Payment is due on completion of work unless otherwise agreed. Preferred method of payment is bank transfer. For installations and other larger quoted work, a deposit is requested when you accept your quote — see the cancellation terms below.

Warranties

All work carried out by Origin Heating Ltd comes with a 12-month workmanship guarantee. Manufacturer warranties on boilers and parts are separate and subject to the manufacturer's terms — typically requiring an annual service to remain valid.

Deposits & cancellations

Servicing, repairs and call-outs

You may cancel or reschedule a visit with at least 24 hours’ notice at no charge. Cancellations with less than 24 hours’ notice may incur a call-out fee.

Installations and other quoted work

Your deposit. When you accept a quote for an installation, a deposit of the percentage shown on your quote (usually 50%) is requested. It secures your installation date and allows me to reserve your boiler and materials with my supplier. Your booking is confirmed once the deposit has been received. The deposit is deducted from your final invoice, and the balance is due on completion of the work.

Your right to cancel within 14 days. You can cancel within 14 days of accepting your quote, for any reason, and your deposit will be refunded in full within 14 days of you telling me. If you ask me to collect materials or start the work within those 14 days and then cancel, you will only pay for materials already collected for your job that cannot be returned, and for any work already carried out.

Cancelling after 14 days. You can still cancel. Your deposit will be refunded less any genuine costs already incurred on your job: supplier restocking or return charges on your boiler and materials, and any delivery or collection charges. If you cancel within 7 days of your installation date and I am unable to fill the booked day(s), I may also deduct a reasonable charge for that lost booking — never more than the loss actually suffered. You will always receive a written breakdown of anything deducted, and the balance will be refunded within 14 days.

Rescheduling. You can move your installation date free of charge with at least 7 days’ notice.

If I need to cancel. If I have to cancel your installation for any reason, you can choose between a new date or a full refund of your deposit.

How to cancel. Just tell me clearly that you wish to cancel — by email to info@originheating.co.uk, by phone or WhatsApp on 07311 811574, or in writing to 5 Canford Drive, Addlestone, Surrey KT15 2HH. You can use the form below, but you don’t have to.

Cancellation form (complete and return this form only if you wish to cancel the contract)

To: Origin Heating Ltd, 5 Canford Drive, Addlestone, Surrey KT15 2HH, info@originheating.co.uk

I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:
Quote number / description of work: ______________________
Quote accepted on: ______________________
Name of customer(s): ______________________
Address of customer(s): ______________________
Signature of customer(s) (only if this form is sent on paper): ______________________
Date: ______________________

Deposit and cancellation terms version 2026-10.

Liability

Origin Heating Ltd holds public liability insurance. We are Gas Safe registered (No. 638919) and carry out all work in accordance with current gas safety regulations.

Last updated: February 2026