Where it all started
I got into the trade in 2004 as an apprentice with British Gas. Over the next 17 years, I worked my way through a variety of roles: installation engineer, service and repair engineer, and eventually lead engineer, where I provided technical support to the team and handled the more complex, problem jobs.
Those years taught me everything — from straightforward combi swaps to diagnosing faults that had stumped other engineers. I worked on thousands of systems across every type of property you can imagine.
Why I started Origin Heating
Towards the end of my time at British Gas, things changed. The focus shifted away from the customer and became about penny-pinching and profit margins. The quality of work I wanted to deliver and what the company expected were two very different things — and that didn't sit right with me.
So in 2020, I left and set up Origin Heating with a simple vision: deliver the highest levels of workmanship at affordable prices. No cutting corners, no rushing jobs, no upselling things people don't need. Just honest, quality work from an engineer who cares about getting it right.
What you get with Origin Heating
When you call, you get me — Mark. I answer the phone, come to your home, carry out the work, and make sure you're happy with it. There's no call centre, no subcontractors, and no mystery about who's turning up at your door.
Most of my work comes from word of mouth and repeat customers, which I'm proud of — there's no better endorsement than someone recommending you to their friends and family.
